John F
John Fountain
Meriden, CT 06450 | ...)[email protected]
Summary of Qualifications
Over 15 years of restaurant, kitchen, and management experience with a proven track record of success in both the restaurant and catering industry. Known for a diverse skillset that allows flexibility to perform at a high level in all areas of the restaurant industry, while broadening skills to contribute towards improving the guest dining experience. Proven strengths in quickly learning new processes while maintaining high ethical and quality standards and professional demeanor.
Areas of Expertise
Customer Service | Written & Verbal Communication | Team Leadership | Team Collaboration | Inventory Control | Conflict Resolution | Restaurant Operations | Food Preparation | Restaurant Opening & Closing Procedures
Professional Experience
Food Preparation & Cooking:
Positively impacted daily restaurant operations by introducing new food products and demonstrating to employees how to prepare each item. Ensured food items were being prepared in a timely and efficient manner.
Regularly monitored food preparation efforts and to ensure food is being prepared top tier quality.
Team Leadership & Operations:
Actively engaged in the hiring, training, supervising and motivation of team members by establishing clear objectives and ensuring those objectives were being met.
Led efforts in ensuring that all health and safety regulations are strictly observed, monitored and properly documented as required.
Charged with closely adhering to cash, security, inventory management along with other restaurant policies and procedures.
Successfully developed and implemented effective solutions in order to improve in certain areas to improve restaurant operations.
Customer Service & Communication:
Consistently displayed the ability to resolve customer complaints and concerns in a timely manner while providing quality customer service.
Maintained an open line of communication with restaurant team members by providing positive feedback in order to continually provide quality service.
Solicited feedback from patrons to gain a better understanding of customer needs in order to make an efforts to improve customer service efforts.
Work History
Durham Manufacturing, Washer/Powder Painter, Durham, CT, (2012-20...)
Sweet and Savory Creations, Catering Manager, Glastonbury, CT, (2003-20...)
Taco Bell, Assistant Manager, New Britain, CT, (1995-20...)
Education & Certifications
Awarded a High School Diploma, Frances T Maloney High School, Meriden, CT
Chefs Certificate, Connecticut Culinary Institute, Hartford, CT
